WARRANTY

    Product Series: iHaven Saunas – Indoor Use Only

    Residential Use
    Cabinetry & Heaters:
    3-year limited warranty

    Wearable/Fragile Components (e.g. glass doors, lights, seals, switches):
    3-year limited warranty

    Commercial Use
    Cabinetry & Heaters:
    1-year limited warranty

    Wearable/Fragile Components:
    3-year limited warranty

    Accessories (if included or purchased separately)
    Standard Audio System:
    3-year limited warranty

    Chromotherapy / Light Components:
    3-year limited warranty

    Wood & Finish Notes
    Sunhaven Saunas uses carefully selected premium wood for all sauna interiors and exteriors. Minor blemishes, dents, grain variations, and fine cracks are natural and do not impact the structural integrity or performance of the sauna.

    Cracking due to temperature or humidity changes is considered normal and is not covered under warranty. Any minor surface issues can typically be resolved using light sanding or wood care oils. Avoid products containing benzene or high concentrations of alcohol.

    Outdoor Use Disclaimer
    iHaven Saunas are not designed for outdoor use. Any placement outdoors—whether partially or fully exposed—will void the warranty.

    The outdoor sauna purchased from Sunhaven comes with a limited warranty valid for 1 year from the date of receipt.

    General Warranty Conditions
    Warranty applies to the original purchaser only and is non-transferable.

    Saunas must be installed and used according to provided instructions.

    Warranty is void if the unit is:

    Misused, altered, or modified

    Exposed to water, moisture, pests, or insects

    Connected to an improper or shared power source

    Used with extension cords, power strips, or converters

    Damaged in transit due to mishandling or improper installation

    Warranty Scope
    Covers manufacturing defects in materials and workmanship under normal use

    Does not include labor, technician travel, or shipping costs after 90 days from delivery

    Warranty service includes parts replacement only

    Sunhaven Saunas is not liable for incidental or consequential damages, including loss of use

    Coverage Region
    This warranty applies to customers in the United States.